1.Products you order is not shipped.
For canceling an order which has not been processed, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within the number of days listed here.
2.Products you order have already been ship.
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our “14 Days Return to Us” guarantee.
14 Days Return to Us
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product, which should still be in a good condition.
For the item if you need return,please contact customer service before.Foxgood will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.